John Ong (Senior PMC, CFE)
Group Executive Chairman
“Only promise what we can deliver, but always deliver more than we promised.”
John began his consulting career with the Franchise Development Centre of the National Productivity Board, a predecessor of Enterprise Singapore. He subsequently joined Ernst & Young’s consulting practice. His practical experience in franchising can be traced back to the mid-1990s when he rolled out and managed a retail franchise with over 300 outlets in China.
John took over the helm of FT Consulting in 1998, and has been serving as an Executive Committee Member of the Franchising and Licensing Association (FLA) Singapore since 2000. For nearly two decades, he was the Chief Trainer of the Association’s Fundamentals of Franchise Management course, having trained more than 1,000 franchise owners and senior executives in Singapore and the Region.
Between 2001 and March 2011, he was concurrently the Managing Director of a homegrown F&B company with a regional network spanning 6 countries, giving him hands-on franchise experience. On the branding front, John was formerly a member of the Singapore Prestige Brand Award (SPBA) Organising Committee, and had also spoken publicly on the subject of branding at home and overseas. A number of his branding clients have been featured in the press and government publications for their post-branding achievements.
Besides franchise development and branding, John’s consulting experience also includes technology licensing, strategic planning and IP management. Over the years, he has consulted for a wide range of industries including food & beverage, hospitality, health & beauty, fashion, education, automotive services, IT, marine engineering, industrial park management as well as logistics.